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    Returns & Cancellations

    How do I return my online order?

    Divine Jewellery Lounge’s top priority is to satisfy all its customers. You may return and thereby withdraw from the sales contract up to 7 days after their receipt (with the exception of Gift Cards). If you make use of your right to cancel the purchase agreement, Divine Jewellery Lounge will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Divine Jewellery Lounge packaging.

    Step 1: Pack the item(s) to be returned in the original carton using the original packaging materials.

    Step 2: Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated below.

    Step 3: Send the photo of the return form that you filled into our customer service at and our CS personnel will process your return.

    Step 4: The item(s) will be picked up by the courier.

    Can I exchange my purchase?


    It is not possible to replace, nor exchange, returned products.

    Unwanted items would need to be returned per our returns policy.
    Please place a new online order for the correct product you need.



    Can I return sale items?    

    Our returns policy does not cover all items including those on promotion or sale. Only selected items can be returned or replaced purchased during the sale.

    Bundle and set return

    For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Divine Jewellery Lounge will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

    For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Divine Jewellery Lounge will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Divine Jewellery Lounge will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.

    How much time do returns take to be processed?


    Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 2-4 weeks from the postage date.