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    Shipping Policy


    Standard Delivery – Delhivery / Blue Dart / Ship Rocket

    Orders placed from Monday to Friday by 18:00 PM IST will be processed and shipped the following business day.
    Standard delivery time: 3-10 business days after processing and shipping

    Metro: 3-5 business days
    Outer Metro: 5-8 business days
    North East & Kashmir: 6-10 business days
    Standard shipping cost: Free
    Free standard shipping over: Free

    Orders placed on weekends and national holidays will be processed and shipped the following business day.

    Divine Jewellery Lounge is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Divine Jewellery Lounge until receipt of final payment.
    When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Divine Jewellery Lounge can assume no liability in such cases.
    We do not ship orders on national holidays therefore deliveries may take longer than expected during these periods.
    For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.


    Can I change my delivery address?

    It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.


    Ship to another country/region?

    Delivery to another country/region is possible. Please place the order in the online shop of the country/region where the parcel is being delivered to. You can change currency and language by clicking on the currency in the header section.


    Where is my parcel?

    Please check the shipping confirmation email to track your parcel. If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively, your parcel may have been left with a neighbour. Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
    In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.